Muster Features — AI-Powered Job Management for UK Trade Businesses
Muster is an AI-powered job management platform with 12 integrated modules for UK trade businesses: (1) Job Management with Kanban boards, timelines, and smart scheduling, (2) AI Receptionist for 24/7 call answering with transcription, (3) Quoting with e-signatures and follow-up automation, (4) Invoicing with automatic VAT and CIS calculations, (5) Muster Pay with Pay by Bank from 0.7% + 30p and card payments, (6) RAMS and compliance tracking for Gas Safe, NICEIC, FGAS, CSCS, (7) GPS fleet tracking with OBD-II devices and geofencing, (8) Worker mobile app with offline mode, GPS clock-in, and digital ID, (9) Customer portal for job tracking and online payments, (10) Training platform with AI course builder and certifications, (11) AI Bid Writer for public sector tender responses, (12) Communication hub with call recording, SMS, WhatsApp, and email automation. From £179/month. Last updated: March 2026.
AI writes your
RAMS & policies.
Two clicks to generate a RAMS. Automatic alerts before Gas Safe cards expire. Every cert, toolbox talk and vehicle check tracked in one place. Inspector turns up? You're ready.
Gas Safe · NICEIC · Part P · ECS · CSCS · IPAF · PASMA · MOT · Insurance — all tracked automatically.
AI-Generated RAMS
Describe the job — address, scope, hazards — and AI generates a complete, site-specific Risk Assessment and Method Statement in under 30 seconds. Includes hazard identification, control measures, PPE requirements, emergency procedures and responsible persons. Review, edit and export as a branded PDF.
- AI generates RAMS from job description or address
- Site-specific hazards identified automatically
- Control measures, PPE and emergency procedures included
- Branded PDF export with your company logo
- Version history — every edit tracked for audit
- Attach directly to the job record
“Boiler replacement in a ground-floor flat, 42 Elm Road, Bristol. Gas work, old asbestos lagging on existing pipes.”
- ✓ 12 hazards identified (gas, asbestos, manual handling…)
- ✓ Control measures for each hazard
- ✓ PPE requirements (gas mask, gloves, overalls)
- ✓ Asbestos management plan referenced
- ✓ Emergency procedures and nearest A&E
- ✓ Branded PDF ready to send
Generated in under 30 seconds
AI Safety Policies
AI writes your health & safety policy, environmental policy, quality policy, equal opportunities policy and modern slavery statement — tailored to your trade, company size and the work you do. Update them in minutes when regulations change, not weeks.
- Health & safety policy generator (HSE compliant)
- Environmental policy for ISO 14001 and tenders
- Quality policy for ISO 9001 and accreditations
- COSHH assessments for chemicals and materials
- Method statements for high-risk tasks (hot works, confined spaces, working at height)
- All policies branded and exportable as PDF
Certificate Tracking
Every worker's certifications tracked in one place with automatic expiry alerts. Gas Safe, NICEIC, Part P, ECS, CSCS, IPAF, PASMA, asbestos awareness, first aid — upload the cert, set the expiry, and Muster handles the rest.
- Unlimited certificate types (trade, safety, driving, medical)
- Automatic expiry alerts — 90, 60, 30 and 7 days before
- Email and push notification reminders to worker + manager
- Public certificate verification page for customers
- Bulk upload for existing certification data
- Dashboard showing expiring, valid and lapsed certs at a glance
Vehicle Compliance
Track MOT, insurance, road tax, service intervals, breakdown cover and tyre checks for every van and vehicle in your fleet. Get automatic alerts before anything lapses — so you never have an uninsured van on the road or a failed audit.
- MOT expiry tracking with automatic reminders
- Insurance policy dates, cover levels and renewal alerts
- Road tax and V5 document tracking
- Service history log with mileage triggers
- Tyre condition, brake checks and roadworthiness records
- Driving licence checks linked to assigned vehicle
Training Modules
Build training courses with video, documents, images and quizzes. Assign to individuals or teams. Track completion, pass rates and time spent. Perfect for onboarding new starters, annual refresher training and CPD records.
- Video hosting — upload or link to YouTube/Vimeo
- Multi-format content: PDF, images, text, embedded video
- Quiz builder with multiple choice, true/false and open questions
- Pass mark configuration per module
- Completion certificates generated automatically
- Assignment by role, team, trade or individual
Toolbox Talks
Short, focused safety briefings your workers complete on their phone before starting work. Video or document-based, with a quiz to confirm understanding and a digital sign-off. Managers see who's completed what in real time.
- Pre-built library of trade-specific topics
- Custom toolbox talks with your own content
- Video + quiz + digital sign-off in under 5 minutes
- Automatic assignment based on job type or trade
- Real-time completion tracking per worker
- Audit-ready records with timestamps and signatures
Compliance Dashboard
One screen showing your entire compliance position. Expiring certs, overdue training, incomplete toolbox talks, missing RAMS — everything flagged and colour-coded. Export reports for clients, auditors or accreditation bodies.
- Traffic light status: green (compliant), amber (expiring), red (lapsed)
- Filter by worker, team, trade, certificate type or date range
- Export compliance reports as CSV or PDF
- Scheduled email reports to managers (weekly/monthly)
- Client-facing compliance packs for tenders
- Integration with HR and payroll exports